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case studies
July 12, 2013
The Future of Marketing Project: 20 Lessons for the Next 20 years
It occurred to me last night that 2 months from now I will have spent 20 years in marketing. This realization brought up two different but
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January 7, 2013
Creating Social Experiences that Customers Care About
If there’s one thing I’ve learned about designing social media experiences, it’s that they have to illustrate to audiences that we “get” them in order to engage
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November 26, 2012
3 Business Models for Building Systemic Innovation
It’s an overused word, and some grimace at how often it’s brought up, but innovation is once again the word of the day. And for good
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November 16, 2012
How to Use Social Media to Introduce Trust Back Into Marketing
The world has a trust problem, and according to Nielsen, we marketers are a big part of it. Only 40% of consumers trust marketing content, but
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