case studies

July 12, 2013

The Future of Marketing Project: 20 Lessons for the Next 20 years

It occurred to me last night that 2 months from now I will have spent 20 years in marketing. This realization brought up two different but […]
January 7, 2013

Creating Social Experiences that Customers Care About

If there’s one thing I’ve learned about designing social media experiences, it’s that they have to illustrate to audiences that we “get” them in order to engage […]
November 26, 2012

3 Business Models for Building Systemic Innovation

It’s an overused word, and some grimace at how often it’s brought up, but innovation is once again the word of the day. And for good […]
November 16, 2012

How to Use Social Media to Introduce Trust Back Into Marketing

The world has a trust problem, and according to Nielsen, we marketers are a big part of it. Only 40% of consumers trust marketing content, but […]
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